FAQ

1What is Divine Direction?
Divine Direction is the newest online counseling platform worldwide. We change the way people get help with facing life's challenges by providing convenient, discreet and affordable access to a licensed therapist. Divine Direction makes professional counseling available anytime, anywhere, through a computer, tablet or smart phone.
2 Who are the counselors?
Counselors on Divine Direction are licensed, trained, experienced, and accredited psychologists (PhD / PsyD), marriage and family therapists (LMFT), clinical social workers (LCSW / LMSW), or licensed professional counselors (LPC). All of them have a Masters Degree or a Doctorate Degree in their field. They have been qualified and certified by their state's professional board after successfully completing the necessary education, exams, training and practice. While their experience, expertise and background vary, they all possess a state license.
3 Who will be helping me?
After you sign up, we will match you to an available counselor who fits your objectives, preferences, and the type of issues you are dealing with. Different counselors have different approaches and areas of focus, so it's important to find the right person who can achieve the best results for you. We have found that we are able to provide a successful match most of the time; however, if you start the process and you feel your counselor isn't a good fit for you, you may elect to be matched to a different counselor.
4 Is Divine Direction right for me?
Divine Direction may be right for you if you're looking to improve the quality of your life. Whenever there is anything that interferes with your happiness or prevents you from achieving your goals, we may be able to help. We also have counselors who are specialized in specific issues, such as stress, anxiety, relationships, parenting, depression, addictions, eating, sleeping, trauma, anger, family conflicts, LGBT matters, grief, religion, self esteem and more. Divine Direction is not the right solution for you if any of the following is true: • You have thoughts of hurting yourself or others • You are a minor or you are under the care of a legal guardian • You are in an urgent crisis or an emergency situation • You have been diagnosed with a severe mental illness, or if you have been advised to be in psychological supervision or psychiatric care • You were required to undergo therapy or counseling either by a court order or by any other authority • You do not have a device that can connect to the Internet or you do not have a reliable Internet connection.
5 Can Divine Direction substitute for traditional face-to-face therapy?
The professionals who work through Divine Direction are licensed and credentialed therapists who were certified by their state's board to provide therapy and counseling. However, while the service may have similar benefits, it's not capable of substituting for traditional face-to-face therapy in every case. Please note that your provider won't be able to make any official diagnosis, to fulfill any court order or prescribe medication.
6 How does messaging work?
Once you are matched to a counselor, you and your counselor will get a dedicated "room", which will be your private and secure place to communicate. In this room, you will write about yourself, the things going on in your life, ask questions and discuss the issues that trouble you. Your counselor will then read your messages, and respond with questions, feedback, insights, and guidance. You can exchange messages with your counselor at any time, from anywhere, using any Internet-connected device. The room is open 24/7 and since messaging is not in real-time it doesn't require scheduling. Instead, you can choose whenever you want to write or respond to your counselor. You will get a notification by email when the counselor has sent you a message.
7 Can I go back and read the counselor's previous messages?
Yes. You can always login to your account and read all the counselor's messages to you. This may help you in reflecting and remembering some of the guidance and input that you received. This is one of the main advantages of e-counseling.
8 How will I pay for my Divine Direction membership?
Counseling on Divine Direction is based on a flat membership fee that covers both the use of the platform and weekly counseling. Your payment will be the same regardless of the number of messages and sessions you have with your counselor during. This way you can communicate with your counselor as often as you like and whenever you need weekly. While face-to-face counseling can cost $100 to $150 for a weekly session, the cost of weekly counseling through Divine Direction is $59.00 USD per week for weekly access to your counselor. Your membership payments will be charged to a credit card or PayPal on a monthly basis. If you accomplish your goals or if you find online counseling with Divine Direction to no longer be helpful for any reason, you can simply cancel the subscription.
9 Can I be reimbursed by my insurance?
Services offered using this site are generally not covered by health insurance, Medicare or Medicaid.
10 What is the role of DivineDirectiononline.com?
The service is provided by independent providers who work directly with you. These providers are not employees of Divine Direction and the site doesn't oversee them professionally. Our mission is to build, maintain, and support a platform that lets users and counselors communicate effectively, and to facilitate this channel so they can get the most out of their interaction.
11 Can I stay anonymous?
When you sign up we do not ask you for your full name or contact information. You may pick any "nick name" which will identify you in the system. When you decide to start the counseling process, we will ask you for emergency contact information which is kept safe in the system so it can be used if your counselor believes that you or someone else might be in danger.
12How does Divine Direction pricing compare to conventional in office counseling?
Divine Direction Cost

$59.99 per week x 4 weeks = $239.96 monthly fee
$239.96 x 6 months = $1439.76 x 10% discount for paying early $1295.79
$239.96 X 12 months = $2879.52 x 15% discount for paying early $2447.60

Regular Therapy Cost

$100.00 per hour x 4 weeks = $400.00 monthly fee
$400.00 x 6 months = $2400.00
$400.00 x 12 months = $4800.00